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Return and Exchanges
Our company name is SAUSSUREA INTERNATIONAL TRADING LIMITED,thank you for shopping at Elvabetsy! We want you to be completely satisfied with your purchase, and we understand that sometimes items may need to be returned or exchanged. Please read our Return and Exchanges Policy carefully to understand your options and responsibilities when returning or exchanging jelly buns purchased from our website, elvabetsy.com.
1. Eligibility for Returns and Exchanges:
- To be eligible for a return or exchange, your jelly buns must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging.
- Returns or exchanges are accepted within 7 days of the date of purchase. Beyond this period, we may not be able to process your request.
2. Return Process:
- To initiate a return, please contact our customer service team at [email protected]. Please provide your order number and the reason for your return.
- Once your return request is approved, you will receive detailed instructions on how to return your jelly buns to us.
- Please note that the customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective product.
3. Exchange Process:
- If you would like to exchange your jelly buns for a different size, color, or style, please contact our customer service team at [email protected].
- We will assist you in processing the exchange and provide instructions for returning the original item.
- Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund instead.
4. Refund Process:
- Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund.
- If your return is approved, a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
5. Exceptions:
- Certain items may not be eligible for return or exchange, including clearance or sale items, personalized or custom-made jelly buns, and items marked as non-returnable.
6. Damaged or Defective Items:
- If you receive damaged or defective jelly buns, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.
7. Contact Us:
- If you have any questions or concerns about our Return and Exchanges Policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!
8. Changes to Policy:
- We reserve the right to update or modify our Return and Exchanges Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Thank you for choosing Elvabetsy for your jelly buns purchase. We appreciate your business and look forward to serving you again in the future!